Maison de Mimi – Frequently Asked Questions (FAQs)
Ordering & Payments
Q: What payment methods do you accept?
A: Maison de Mimi accepts all major debit and credit cards through Stripe, as well as Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout. All payments are processed securely.
Q: Can I change or cancel my order?
A: If you need to make changes to your order, please contact us immediately at info@maisondemimioil.com. Once an order has been processed or shipped, we are unable to cancel or modify it.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders. International shipping rates are calculated at checkout.
Q: Where do you ship from?
A: All orders are carefully prepared and shipped from Zebulon, North Carolina, USA.
Returns & Exchanges
Q: What is your return policy?
A: Due to the personal nature of our perfume oils, Extrait de Parfum, and body butters, all sales are final. We do not accept returns or exchanges on opened or used products.
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery by emailing info@maisondemimioil.com. Include your order number, clear photos of the product and packaging, and a brief description of the issue. We will work quickly to resolve it.
Product Information
Q: Do you sell fragrance oils or perfumes?
A: We offer both luxury perfume oils and Extrait de Parfum, inspired by some of the world’s most loved fragrances. Many scents are also available in matching body butters.
Q: What is Extrait de Parfum?
A: Maison de Mimi Extrait de Parfum contains a higher concentration of fragrance oils than a traditional Eau de Parfum. This Provides a richer scent, greater depth, and longer-lasting wear. While longevity varies by fragrance and skin type, Extrait de Parfum is designed to offer our most luxurious fragrance experience.
Q: Are your perfume oils safe for skin?
A: Yes. Our perfume oils are alcohol-free and blended with high-quality carrier oils suitable for most skin types. As with any cosmetic product, we recommend performing a small patch test before full use.
Q: Are your perfume oils long-lasting?
A: Yes! Our perfume oils are highly concentrated and designed to provide long-lasting wear. Our Extrait de Parfum also offers excellent performance, and many customers enjoy layering both products together for an even richer scent experience.
Q: Can I layer my perfume oil with Extrait de Parfum?
A: Absolutely! Apply the perfume oil first, then spray the matching Extrait de Parfum for enhanced projection and longer-lasting fragrance.
Q: Are your body butters scented?
A: Yes. Our body butters are richly moisturizing and lightly scented to complement many of our signature fragrances, making them perfect for layering.
Q: Are your perfume oils and Extrait de Parfum made in Dubai?
A: Yes! Our perfume oils and Extrait de Parfum are carefully sourced from trusted suppliers in Dubai, a region renowned for its rich perfume-making tradition, exceptional craftsmanship, and high-quality fragrance ingredients.
Safety Information
Q: How should I use these products safely?
A: For external use only. Avoid contact with eyes and broken skin. Discontinue use if irritation occurs. Keep out of reach of children and pets. Store products in a cool, dry place away from direct sunlight.
Contact Us
Q: How can I contact Maison de Mimi?
A: We’re always happy to help!
Email: info@maisondemimioil.com
Phone: (919) 257-9152
If you have any questions about your order or our products, please don’t hesitate to reach out. We strive to respond to all inquiries as quickly as possible.
The Art of Fragrance Redefined!
