Maison de Mimi-Frequently Asked Questions
-Ordering and Payments
Q: What payment method do you accept?
A: Maison de Mimi accepts, major debit and credit cards through stripe as well as Apple Pay, Google pay, and PayPal. All payment are processed securely.
Q: Can I change or cancel my order?
A: Once an order has been processed it cannot be changed or canceled. If you made an error during checkout, please contact us immediately at maisondemimi 281@gmail.com and we will do our best to assist before your order ships.
-Shipping and Delivery
Q: how long will it take to receive my order?
A: Orders are typically processed within 3 to 5 business days. You will receive an email confirmation once your order ships along with tracking details.
Q: Do you offer free shipping?
A: Yes! We do offer free standard shipping on all US orders, regardless of the amount of your order.
Q:Where do you ship from?
A: All orders shipped directly from our studio in Zebulon, North Carolina, USA.
-Returns and Exchanges
Q: What is your return policy?
A: Due to the nature of fragrance oils and hygiene regulations, all sales are final. We do not accept returns, refunds, or exchanges once an order has been shipped.
Q: What if my order arrives damaged or incorrect?
A: Please email maisondemimi281@gmail.com within seven days of delivery with your order number and clear photos of the issue and we will be happy to assist and make it right.
Product Information
Q: Are Maison de Mimi fragrance oils safe for skin use?
A: Yes, our oils are alcohol-free and blended with high-quality carrier bases suitable for most skin types. However, as with all fragranced products, we recommend performing a small patch test before full use.
Q: Are your oils long lasting?
A: Absolutely. Our fragrance oils are highly concentrated and designed to provide luxurious long-lasting scents that evolve beautifully throughout the day.
Q: Are these oils made in Dubai?
A: Yes-our fragrance oils are sourced and blended in Dubai, known for its world-renowned perfumery traditions.
Safety and Disclaimer
For external use only. Avoid direct contact with eye or broken skin. Discontinue use if irritation occurs. Keep out of rich of children and pets.
Contact Us
If You have any questions or concerns, please email maisondemimi281@gmail.com or call +1 (919) 257 9152
The Art of Fragrance Redefined!
